[24]7 Partners with Neobpo to Deliver Intent-Driven Engagement to Latin America

[24]7 Partners with Neobpo to Deliver Intent-Driven Engagement to Latin America

M&A/ Alliances, Outsourcing News/ PR
[24]7, a global leader in intent-driven customer engagement solutions, and Neobpo, an innovation leader in Business Process Outsourcing (BPO) in Latin America, today announced a reseller agreement that will make [24]7's entire line of products and solutions available to large enterprises throughout Central and South America. The partnership is designed to help Latin American companies better understand, anticipate and act on consumer intent. For the first time, companies in this region will have access to [24]7's intent-driven customer acquisition and engagement solutions in order accelerate digital transformation. With more than 17,000 employees, Neobpo is one of the largest BPO companies in Latin America, providing innovative services to more than 50 clients that include the largest companies in Brazil. Neobpo offers a robust portfolio of products and services aimed at helping…
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The Hackett Group Acquires Oracle Cloud Applications Implementer Jibe Consulting

The Hackett Group Acquires Oracle Cloud Applications Implementer Jibe Consulting

M&A/ Alliances, Outsourcing News/ PR
The Hackett Group, Inc. (NASDAQ: HCKT) today announced that it has completed its acquisition of Jibe Consulting, Inc. a leading management and technology consulting firm focused on implementing Oracle Enterprise Resource Planning (ERP) and Human Capital Management (HCM) solutions. The combined enterprise is expected to enhance The Hackett Group’s ability to fully support clients’ Oracle Cloud Business Application implementation efforts in finance, procurement, manufacturing, supply chain and human capital. Formed in 2004, Jibe has grown into a comprehensive team of consultants that provide unique insights around leading practices for streamlining business operations. Jibe Consulting has more than 90 consultants and is an Oracle Platinum Partner. The acquisition builds on the best practices implementation IP of The Hackett Group, including its ERP, Enterprise Performance Management and Analytics (EEA) practice. The Hackett…
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TeleTech and EverString Announce Breakthrough Approach to B2B Sales and Marketing

TeleTech and EverString Announce Breakthrough Approach to B2B Sales and Marketing

M&A/ Alliances, Outsourcing News/ PR
  TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of customer experience, engagement and growth solutions delivered through a proprietary end-to-end Customer Engagement as a Service offering, and EverString, a leading provider of AI-assisted marketing and sales software, are working together to introduce a breakthrough approach to B2B digital demand generation and sales. This partnership brings together EverString's sophisticated machine learning and AI-enabled platform with TeleTech's specially trained sales professionals to target high value prospects who are in market and ready to buy. By identifying not only which customers are actively shopping but also recognizing the optimal time to engage with them, this approach is helping clients acquire new customers and grow wallet share faster and at a lower cost than ever before. "Companies live in a world of…
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CIGNEX Datamatics Announces Global Partnership With Salesforce, the Leading Cloud Computing Company

CIGNEX Datamatics Announces Global Partnership With Salesforce, the Leading Cloud Computing Company

M&A/ Alliances, Outsourcing News/ PR
CIGNEX Datamatics, a subsidiary of Datamatics Global Services Ltd., today announced that it has signed a global partnership and now is a Registered Partner of Salesforce. CIGNEX Datamatics is the global leader in implementing enterprise-level Open Source, Cloud and Automation solutions whereas Salesforce is world's largest provider of customer relationship management (CRM) software. In the last decade, CIGNEX Datamatics has built CoEs around Open Source technologies like Liferay, Alfresco, MongoDB and Magento and are extending that experience in neo-Salesforce platforms like Lightning Experience, Lightning Bolt, Wave Analytics and Einstein for Artificial Intelligence. Beyond the conventional Salesforce solutions, the 50 Salesforce consultants at CIGNEX Datamatics are adding value to their Fortune 500 customers by engaging in innovative business solutions like enterprise SFDC health assessment, consolidated business management through mobile, customer engagement…
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MTS Software Solutions and KÔTA Announce Partnership

MTS Software Solutions and KÔTA Announce Partnership

M&A/ Alliances, Outsourcing News/ PR
MTS Software Solutions (MTS), a document management technology and scanning services provider headquartered in Greater Philadelphia, and Connecticut-based KÔTA have announced a new partnership enabling KÔTA to offer document scanning and business process outsourcing (BPO) services throughout Southern New England. “We are very excited to partner with KÔTA and believe that our document scanning and BPO services are an excellent complement to their existing digital office technology solutions,” said Gary Schwartz, CEO of MTS Software Solutions. “We also appreciate their reputation in the region and their commitment to serving their customers and community, and we are proud they have chosen us as an extension of their business.” “As we continue to grow our base of high profile customers in Connecticut, we often encounter needs for the types of document scanning…
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Atento Extends Partnership in Brazil with Itaú

Atento Extends Partnership in Brazil with Itaú

M&A/ Alliances, Outsourcing News/ PR
Atento S.A. (NYSE: ATTO), the largest provider of customer-relationship management and business-process outsourcing services in Latin America, and among the top three providers globally, today announced it has extended its partnership in Brazil with Itaú, a leading financial institution in the region. Alejandro Reynal, Atento´s Chief Executive Officer, commented, "Itaú has been a valued client of Atento's for many years and we are pleased to expand the level of services we provide to them. Importantly, we will leverage the industry leading capabilities of RBrasil, a company we acquired in 2016, to serve Itaú's increasing demand for end-to-end collections solutions. The expansion of our relationship with Itaú is consistent with our long-term strategy to continue to lead in core voice services; diversify into higher-value add solutions, especially with financial services clients;…
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CGI partners with City of Los Angeles to provide cloud migration and digital application services, building on three-decade relationship

CGI partners with City of Los Angeles to provide cloud migration and digital application services, building on three-decade relationship

M&A/ Alliances, Outsourcing News/ PR
CGI (NYSE: GIB) (TSX: GIB.A) has been awarded a 10-year, US$43 million Managed Advantage contract from the City of Los Angeles for cloud-hosting and managed digital application services in support of the City's accounting, budgeting and financial reporting systems. The award is the latest engagement between the City of Los Angeles and CGI, which also supports and maintains the municipality's enterprise resource planning (ERP) systems through the CGI Advantage ERP platform. "We need a partner that can learn our business and provide opportunities for efficiency or innovation. CGI has proven to be a trusted partner for us as we continue to use technology to improve the lives of residents, businesses and visitors across the City of Los Angeles," said City of Los Angeles CIO Ted Ross. The City's award follows…
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Atos and Dell EMC Join Forces to Address the Growing Internet of Things Market

Atos and Dell EMC Join Forces to Address the Growing Internet of Things Market

M&A/ Alliances, Outsourcing News/ PR
DELL EMC WORLD 2017 -- Atos, a leader in digital transformation, and Dell EMC today announced they are joining forces to address the growing Internet of Things (IoT) and business analytics markets. This collaboration is based on best-in-class hardware and software from Dell EMC combined with the Atos Codex, a complete set of solutions and capabilities to design, build, run and secure smart data business services, data platforms and Internet of Things. The offering will initially focus on North America and Europe. By 2020, nearly 40% of IoT-related revenue will come from services according to Markets and Markets. This number is expected to increase annually due to an increasing need for IT consulting and support. IoT professional services accounted for $57 billion in 2016 and are expected to reach $158…
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Equiteq advises Aecus Limited on its sale to The Hackett Group Inc.

Equiteq advises Aecus Limited on its sale to The Hackett Group Inc.

M&A/ Alliances, Outsourcing News/ PR
Equiteq advises Aecus Limited on its sale to The Hackett Group Inc. 12/May/2017 Equiteq, the consulting sector M&A specialist, is pleased to announce the sale of its long-term client, Aecus Limited, to The Hackett Group Inc. Equiteq acted as exclusive financial advisor to Aecus Limited and its shareholders on the sale of the business having previously worked with the company for over 8 years in a strategic advisory capacity. The transaction closed on April 7, 2017. Aecus is an award-winning European consultancy that helps clients optimize business process outsourcing (BPO), IT outsourcing (ITO) and robotic process automation (RPA) through benchmarking and implementation consulting. At the foundation of Aecus’ value offering is more than 15 years of quantitative market data on BPO and ITO agreements. This data is expected to be…
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Accenture Acquires Creative and Design Agencies The Monkeys and Maud to Expand its Customer Experience Capabilities in Australia and New Zealand

Accenture Acquires Creative and Design Agencies The Monkeys and Maud to Expand its Customer Experience Capabilities in Australia and New Zealand

M&A/ Alliances, Outsourcing News/ PR
Accenture (NYSE:ACN) has acquired the creative agency The Monkeys and design business, Maud. The Monkeys is Australia’s most awarded independent creative advertising agency, renowned for its brand strategy and creative talent. The move strengthens the customer experience capabilities of Accenture Interactive and demonstrates Accenture’s continuing investment in bringing new thinking, talent and innovation to clients across Australia and New Zealand. Terms of the transaction were not disclosed. Based in Sydney, The Monkeys creates provocative ideas that thrive at the intersection of advertising, entertainment, technology and design. Its team of 130 employees is behind breakthrough brand campaigns such as Telstra’s: Thrive On; Meat and Livestock Australia’s You Never Lamb Alone and, most recently, QANTAS’s Dreamliner launch. The Monkeys was recently named 2017 APAC Creative Agency of the Year by Mumbrella, Australia’s…
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