IT Outsourcing Providers and Clients: Partners or Enemies?

IT Outsourcing Providers and Clients: Partners or Enemies?

Articles, Knowledge Resources
 Alfredo Saad – IT Outsourcing Consultant As an industry that lives an accelerated maturing process, IT services outsourcing, seen as a management tool, has shown a significant progress concerning the attitude and the vision of its leading figures: the clients and the providers. But, there’s still much to do, as we will see, especially when we consider the specificities related to the newly disseminated cloud solutions. On the clients’ side, we observe an advance which results from a learning process, originated from their own accumulated experience, from the consciousness of their own mistakes and from the observation of someone else’s mistakes. Such advancement brought a better balance on the relationship between both parties, originally most favourable to the provider. On the providers’ side, we also observe an advance which brought…
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Xceed secures place on Technology Services 2, to help deliver the Government’s Digital Agenda

Xceed secures place on Technology Services 2, to help deliver the Government’s Digital Agenda

Other News/ PR, Outsourcing News/ PR
- Xceed to provide services to Government on Lot 1 and Lot 2 [London, 7th September, 2017] Xceed, a leading IT Change Consultancy is thrilled to announce it has been awarded a place on Technology Services 2, the Crown Commercial Service (CCS) framework to help Government organisations deliver the Digital by Default Agenda. Following on from the recent news that Xceed secured a place on the G-Cloud 9 framework, the company expands its opportunities to support government departments through their digital transformation journeys with a place on Technology Services 2. Xceed will provide services on Lot 1, Technical Strategy and Service Design and Lot 2, Transition and Transformation. The Crown Commercial Service (CCS) supports the public sector to achieve maximum commercial value when procuring common goods and services. The framework…
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Humach Launches Customer Engagement Assessment for Contact Centers

Humach Launches Customer Engagement Assessment for Contact Centers

Other News/ PR, Outsourcing News/ PR
Assessment to provide managers and leadership with insight for how to prepare for the 2020 Customer DALLAS, Sept. 6, 2017 /PRNewswire/ -- Humach, a leading business process and technology outsourcer blending the creativity of humans with the computational power and processes of machines, has launched its Customer Engagement Assessment. This assessment serves to provide managers and leadership with insight for how to prepare for the 2020 Customer. For any company in need of guidance in the world of customer experience, this is the place to start. Humach's assessment is an eye-opener for legacy call center operators who want to find out how their contact center stacks up to their industry peers. By providing expert recommendations to businesses to help them improve their customer experience performance, Humach enables executives and professionals…
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UKCloud offers customers enhanced procurement choice and flexibility with availability on Technology Services 2 Framework

UKCloud offers customers enhanced procurement choice and flexibility with availability on Technology Services 2 Framework

Other News/ PR, Outsourcing News/ PR
UKCloud has been awarded a place on all of the Technology Services 2 lots: 1, 2, 3, 4a and 4b – Above Official. London – 6th September 2017 – UKCloud, the easy to adopt, easy to use and easy to leave assured cloud services company, has been awarded a place on the innovative Technology Services 2 (TS2) framework agreement. With its most extensive ever portfolio of cloud platforms and services already available to its public sector customers through G-Cloud 9, UKCloud is complementing this wide choice of offerings with further procurement options by extending its service capabilities to TS2 as well. Offering flexible routes to market, whilst ensuring ‘value for money’ for government buyers, TS2 is expected to be a popular means of sourcing technology services and transformational support, in…
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TCS Recognized as a Leader in Workplace Services PEAK Matrix Assessment by Everest Group

TCS Recognized as a Leader in Workplace Services PEAK Matrix Assessment by Everest Group

Other News/ PR, Outsourcing News/ PR
NEW YORK and MUMBAI, India, Sept. 5, 2017 -- Tata Consultancy Services (TCS), (BSE: 532540, NSE: TCS) a leading global IT services, consulting and business solutions organization, has been recognized as a Leader and Star Performer in the Everest Group PEAK Matrix for Workplace Services 2017 report1. Watch Video Here. The report cited TCS' "strong delivery capabilities, technology partnership network and internal IP and tools" as key strengths, along with "consistent and meaningful investments" to align to clients' next generation workplace requirements and "strong customer proof points." "Progressive organizations across the world are using digital technologies to reimagine the workplace to make it more agile, flexible and collaborative and ultimately deliver a superior end-user experience," said Krishna Mohan, Global Head, IT Infrastructure Services and Deputy Head, Cognitive Business Operations, TCS.…
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August 2017 News and Press Releases Bulletin

August 2017 News and Press Releases Bulletin

Deals & Contracts, Locations, M&A/ Alliances, Other News/ PR, Outsourcing News/ PR
August 2017 News and Press Releases Bulletin (Video) Everest Group Names HCL Technologies as a Leader in Global Banking ISG Launches New Research Series on Service Providers Cigniti Technologies Positioned as a Strong Performer in Continuous Testing Service Providers Evaluation by Independent Research Firm Clutch Announces Top IT Outsourcing Companies ISG Awarded Agreement to Provide Digital Services to UK Government Cumberland Consulting Group Named One of the Nation’s Fastest-Growing Private Companies for the Ninth Straight Year TCS a Leader and Star Performer in Life Sciences Clinical and R&D IT Services by Everest Group IPsoft Awarded New U.S. Patent for its Virtual Cognitive Agent Amelia Hexaware Named a Top 15 Sourcing Service Provider by ISG WNS-IHG Partnership Wins the Loyalty360 Silver Award GeBBS Healthcare Solutions Announces New E/M Calculator Portal Disruption…
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IT Outsourcing 2.0: Why Providers Should Change Their Attitude

IT Outsourcing 2.0: Why Providers Should Change Their Attitude

Articles, Knowledge Resources
 Alfredo Saad – IT Outsourcing Consultant Since the beginning of the outsourcing era, during the eighties, a typical complaint by the organizations that outsource their IT services is made explicit during the satisfaction surveys periodically conducted by the providers. It concerns to their perception about a certain inability of providers to promote innovative ways of providing the services, which would impact positively the buyer organizations regarding to: - The efficiency and effectiveness of their business operations - Their competitiveness and agility in the market they operate - The treatment of the permanently mutant requirements of their client community Although buyer organizations typically recognize the provider’s ability regarding the fulfillment of their tactical and operational contractual obligations, they resent a provider’s consultative approach, aiming at prospecting and discussing innovative alternatives. It…
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Common Mistakes to Avoid Before Launching an Application in Market

Common Mistakes to Avoid Before Launching an Application in Market

Articles, Knowledge Resources, Other News/ PR
You have strategized, planned, designed, developed, tested, and now it is finally time to launch your shiny new application. However, as anybody who is ever promoted an application can confirm, it can be incredibly exciting and equally challenging as well. Almost around 20% applications fail as they don’t even see or searched by the users. It does not mean that those failed applications are bad but due to failing into a pit they just could not pull themselves out. You worked hard building your application, but that is only half the battle. Getting people to utilize it is the other half. You owe it to yourself to be just as committed to getting people to use it as you were building it. What are the Different Pre Launch App Marketing…
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Cigniti Technologies Positioned as a Strong Performer in Continuous Testing Service Providers Evaluation by Independent Research Firm

Cigniti Technologies Positioned as a Strong Performer in Continuous Testing Service Providers Evaluation by Independent Research Firm

Other News/ PR, Outsourcing News/ PR
HYDERABAD, India-- Cigniti Technologies has been positioned as a Strong Performer in The Forrester Wave™: Continuous Testing Service Providers, Q3 2017. Forrester cited that Cigniti Technologies is among the top three global vendors for clients looking for independent and pure-play CT services focused on Agile DevOps. WATCH VIDEO HERE Speaking on this achievement, Srikanth Chakkilam, CEO – Cigniti Technologies, said, “This positioning from Forrester testifies our forward-looking investments into IP-led automation centric CT services. Cigniti has been investing in the areas of DevOps, Agile, and CT since the last 18-24 months and has been able to deliver significant results for diverse clients. We have observed that Global 2000 companies, software product companies, and unicorns that we are working with the world over, have realized that CT is the key in…
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Clutch Announces Top IT Outsourcing Companies

Clutch Announces Top IT Outsourcing Companies

Other News/ PR, Outsourcing News/ PR
This new research features 25 companies with outstanding track records of client success. Watch Video Here WASHINGTON, Aug. 10, 2017 -- Today, Clutch published new results highlighting some of the best outsourcing companies in the industry. The analysis took several important factors into consideration. The first benchmark was demonstrating significant focus on IT consulting and outsourced development services. After that, companies were graded based on their ability to deliver on client expectations. Confirming a focus in outsourced services meant hand selecting eligible vendors with a clear history of offshore and nearshore offerings. Those chosen were then advanced to the second and most important stage– assessment through interviews with current and past clients. All 25 companies showcased in this report supplied Clutch with client references willing to be interviewed. These in-depth…
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