Conduent Incorporated, (NYSE: CNDT) the world’s largest provider of diversified business process services, has been named a ‘Leader’ among customer management services (CMS) vendors in telecommunications by research firm NelsonHall.
The recognition comes from the 2017 NelsonHall Vendor Evaluation and Assessment (NEAT) report on CMS in Telecommunications.
“Today, telecommunication companies’ customers expect a personalized, on-demand, multichannel experience at a minimum,” said Christine Landry, group chief executive, Consumer & Industrials, Conduent. “With our automation and analytics-driven solutions, our clients can deliver a personalized experience via chat, social media or the phone that leads to a tailored positive outcome for each of their customers; a true-to-brand experience.”
Conduent has more than 25 years of supporting the customer experience around the globe in more than 30 languages and continues to be recognized by leading industry analysts for leadership in this area. Customers include the users of four out of five of the world’s top mobile phone manufacturers, assisting 20 million smartphone users each month with remote email configuration.