Goliath Technologies is the leading provider of proactive IT Operations solutions to anticipate, troubleshoot, resolve and prevent end user experience issues, regardless of where the IT infrastructure, applications or end users are located. They announced that Xodus Technology Professionals will be using Goliath’s EHR monitoring module for Allscripts to ensure physicians and healthcare workers will have seamless access to the Allscripts EHR.
“At Xodus, we manage and take operational responsibility for all technology in use by our medical clients. In this particular case, we were looking for an application-specific, proactive monitoring tool which would give us deeper insight into the operational status and performance of the Allscripts PM/EMR. Our goal is to respond quicker and better facilitate the vendor with issue resolution”, said Ted Best, Founder of Xodus. “We initially selected Goliath Technologies because of their application-specific expertise but found their team of professionals to be the unexpected jewel of the relationship. Yes, the unique Allscripts Application Monitoring Module was important, but the depth and breadth of technical knowledge displayed by their team during our selection process is what truly separated Goliath Technologies from their competitors.”
Goliath Technologies is the only software company that offers purpose-built monitoring and management modules for all the major EHR’s. Their technology allows Healthcare IT to proactively manage the physician and healthcare worker’s user experience from the moment they attempt to logon through their use of the EHR application. If there is an issue with application access or slowness, the software will help the IT administrator determine the root cause so the problem can be quickly resolved. Goliath’s software can be used regardless of whether the EHR application is on premise or in the cloud.
“It is personally very rewarding to hear such positive comments about our technical team members from a customer,” said Lee Gitzes, Sr. Director of Technical Operations at Goliath Technologies. “At Goliath we say all the time that people are the most valuable asset we have because they dream up the product ideas, turn them into software and take it to market. Without great people we wouldn’t have much of a company. Knowing this we invest time, energy and resources into training our team members. I think this came through during the selection process at Xodus”.