CenturyLink, Inc. (NYSE: CTL) recently won a contract to provide a hosted contact center and Voice over Internet Protocol (VoIP) service to the General Services Administration’s (GSA) Federal Acquisition Service (FAS).
CenturyLink will provide the FAS with a hosted contact center that features expanding technology capabilities, a variety of secure interfaces that can be integrated with other systems and proper redundancy for a call system than handles approximately 800,000 inbound and outbound calls annually.
The contract, which was awarded via GSA’s IT Schedule 70, is valued at $1.3 million for the first year with four one-year options, for a total value of more than $6 million.
“We look forward to providing GSA’s Federal Acquisition Service with our innovative hosted VoIP services that will help them modernize and transform their legacy voice systems,” said CenturyLink Senior Vice President and General Manager – Federal Solutions Erich Sanchack. “CenturyLink’s VoIP service provides government agencies with an affordable, modern solution that accelerates agencies’ digital transformation, connects them to their stakeholders and maximizes commercial best practices.”
By supplying managed hosting, cybersecurity, cloud and IT services over its carrier-class network, CenturyLink provides government agencies with the security and reliability they need to carry out their important missions.
CenturyLink has been steadily climbing the rankings and is currently ranked No. 34 on Washington Technology’s 2016 Top 100 list of federal government IT contractors.