ISG To Showcase Digital, RPA Leadership at SSON Event

Information Services Group (ISG) (NASDAQ: III), a leading global technology research and advisory firm, will showcase its thought leadership and client successes in digital transformation and robotic process automation (RPA) at the 21st annual North American Shared Services Outsourcing Week (SSOW) event, March 6-9, in Orlando, Fla.

Billed as the world’s largest and longest-running event for shared services, outsourcing, transformation and Global Business Services professionals, SSOW is expected to draw more than 800 industry representatives to the Loews Royal Pacific Resort in Orlando. The event is produced by the Shared Services and Outsourcing Network (SSON), the largest and most-established community of shared services and outsourcing professionals, with more than 85,000 members globally.

“When it comes to business process outsourcing, there is no bigger event than the annual SSOW,” said Todd Lavieri, president, ISG Americas. “We are pleased to once again have a major role at this conference, which this year takes on added urgency as many companies look to transform their operations through digital technology and automation. We are excited to be able to share our experience and successes helping clients adapt to and capitalize on the digital revolution.”

Paul Donaldson, senior director and RPA practice lead, and Scott Furlong, partner, Business Advisory Services, at ISG will lead a plenary session, “RPA in Fin-Tech Shared Services: Exploring Unexpected Benefits of RPA Within Western Union,” on Wednesday, March 8, from 10:05 am to 10:45 am. The two will discuss the successful adoption of RPA at ISG client Western Union with Ricardo Badillo, director, Business Process Management, Western Union LAROC Costa Rica.

Furlong also will host an interactive discussion group, “Geopolitical Changes and Global Business Services Impacts,” on Wednesday, March 8, from 11:25 am to 1 pm. In addition, ISG will showcase its thought leadership in three pre-conference workshops led by ISG executives:

  • “Operationalizing RPA – Top 10 Challenges (and How to Overcome Them!),” led by Mark Davison, partner, RPA practice, and Scott Furlong, partner, Business Advisory Services, Tuesday, March 7, 8:15 am to 10:30 am
  • “Change Leadership: Building Internal Transformation Capabilities,” led by Randy Geoghagan and Craig Nelson, partners, Organizational Change Management, Tuesday, March 7, 10:45 am to 1 pm
  • “How to Leverage a Digital Workforce in Your Automation Journey,” a master class led by Scott Furlong, partner, Business Advisory Services, along with Jonathan Crane, chief commercial officer, and Patrick Marlow, solutions architect, both of IPsoft, Inc., Tuesday, March 7, 10:45 am to 1 pm

ISG also is proud to sponsor and present the SSON Excellence Awards. On Wednesday, March 8, at 5:40 pm, ISG will present the awards for Excellence in Culture, Excellence in Process Improvement and Excellence in Innovation. On Thursday, March 9, at 10:35 am, ISG will present the awards for Excellence in Value Creation, Excellence in Automation and Practitioner of the Year.

ISG also will host a series of private, invitation-only client dinners on March 7 and 8.

Attendees are invited to visit the ISG booth, located in booth spaces 304-306, to learn more about the firm’s offerings and enter to win an Apple Watch and Google Home device.


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