During all these years that I’ve spent in the complex ITO environment, I’ve come across people with different set of skills, education, experience and roles. Let me share few roles that are, majorly, involved in the outsourcing lifecycle from the technology services’ provider’s stand point.
Categorized in three primary segments (Buyer side, Provider side and Others), professionals working in these roles could be at any Level in the Organizational Hierarchy: i.e.
- Board Member,
- CXO, President,
- Vice President,
- Associate/ Executive etc.
Needless to say, people at the lower level in the organizational hierarchy have less decision making power than the people at higher level.
Furthermore, depending on the size of organization and focused strategy, some of these might be confined to a particular Geographical Territory:
- Continent Group: EMEA, APAC etc.
- Continent: Europe, North America etc.
- Country: Canada, France, Japan etc.
- Region: New England US, North India etc.
- State, County or even a City.
ROLES: As mentioned earlier, there are three primary groups of people involved in the outsourcing lifecycle; Services Buyer, Provider and Others. I’ve ignored detailed role description since organizations have different understanding and define the responsibilities accordingly.
Buyer Side: These professionals are either final signing authority or have a very high influence in the buying decision.
- Supply Chain
- Supplier Relations
- Contract Management
- Vendor Management
- Contingent Staffing
- Shared Services
- Information Technology
- Information Services
- Software/ Application Development & Maintenance (Java. .Net, MS, PHP, BI, Mobile, BI etc.)
- Enterprise Applications (SAP, Oracle, MS, Hybris etc.)
- CRM (SalesForce, Infor Epiphany, SugarCRM etc.)
- QA/ Testing
- IT/ Network Infrastructure (Security, Data Center, Cloud, Tech Support etc.)
- Tech Innovation (Digital, IA, Automation, Big Data & Analytics etc.)
- Business Operations Professional (Logistics/ Retail/ F&A etc.)