Accenture (NYSE:ACN) has won a public tender and signed a four-year framework agreement with the Finnish State Treasury to develop and maintain a range of IT applications that support the State Treasury’s effort to digitalize its claims management system and enables the State Treasury to further improve and expedite its claims service.
Under the agreement, signed 14 January 2015, Accenture will develop and maintain new functionalities, expand the processing scope of the claims system to cover additional insurance products, and integrate online services into the service processes. Accenture will also help the State Treasury upgrade its claims system and implement statutory updates. The State Treasury’s claims system, which is based on the TIA Technology® end-to-end integrated core solution, was implemented in 2012, and currently processes statutory work and military accident insurance claims and payments.
“Accenture has the extensive experience in insurance claims management systems that we needed and a deep understanding of the TIA software in particular,” says Jyri Tapper, director, Insurance, at the Finnish State Treasury.
The Finnish State Treasury is a multidisciplinary government agency that develops internal corporate services for the central government, such as financial and personnel administration. One of its key functions is providing benefits and compensation for citizens and institutions. It handles compensation to criminal liability and military injury customers as well as compensation for occupational and military injury and traffic accidents for which the government is liable.
“The Finnish State Treasury is a very important client for us, and the framework agreement is a significant step in our co-operation. Accenture offers an optimal combination of in-depth insurance, methodology and technological capabilities to fit the State Treasury’s needs,” says Marko Rauhala, managing director for Accenture’s Health & Public Service business in Finland.
“The claims process represents the quintessential ‘moment of truth’ for any insurance customer,” said Risto Sandberg, managing director for Accenture’s Insurance practice in Finland. “It’s where an insurance provider is put to the test in terms of its ability to delight or disappoint the customer. We are proud to team with the State Treasury and help the agency further enhance its compensation services.”